FREQUENTLY ASKED QUESTIONS
What is included with my order?
- 1 PDF with a link to Canva template
- Template size 1284 px x 2778 px
- Step-by-step Tutorial
What can you edit on the template?
WHAT CAN BE EDITED:
➡All text (including wording)
➡Font size, style and color
➡Font placement
➡Background color
WHAT CANNOT BE EDITED:
➡Graphics/artwork
➡Template dimensions
Is there a limit to template downloads and usage?
There is no limit to the number of times you can download the templates. Once purchased, they are yours to use as often as you like for personal projects.
Do I need software to edit your template?
No, but you will need to sign up for a FREE Canva account to edit your template.
We do not use Corji to customize our templates.
Upon purchase, download the PDF instructions to access your Canva template.
Editing your template:
Edit your template online using a phone, tablet, or computer.
Note: For the best experience, customize your template using either your Desktop or Tablet.
Download your final design in either a JPEG, PNG or PDF format.
Note: If you use any hyperlinks in any of your invitations or itineraries - Send a PDF to your guests. Do not send as a JPEG or PNG. The links will NOT WORK.
Are these templates compatible with all design software?
Our templates are designed to be edited with the Canva platform only.
How will I receive my invitation?
No physical product will be mailed to you. You will receive your invitation or itinerary via a PDF via your email.
How should I send my invite or itinerary to my guests?
We recommend to download your invite or itinerary as either a PDF or PNG for sending via text and/or email, as these formats offer the best quality for online sharing.
Note: For Travel Itineraries, if you add hyperlinks to external websites, DO NOT SEND YOUR INVITE AS PNG. The hyperlinks WILL NOT WORK.
It is recommended that you send your Travel or Party Invites via a PDF for the links to work. They can be sent via SMS Text or Email.
Do you offer Refunds or Cancellations?
As you receive instant digital items, we do not offer refunds, exchanges or cancellations on our downloadable templates.
Please contact me before purchasing if you have questions.
Can I use these templates for commercial projects?
No, these templates are for personal use only. They cannot be used for commercial purposes, resold, or redistributed without explicit permission.
Is customer support available for template-related issues?
Absolutely! If you have any questions, concerns, or encounter difficulties while customizing the templates, I will be available to assist you.
Do you offer Custom Requests for your templates?
Yes, you can add this service as an add-on with the purchase of an invitation template.
The cost is $6.99 per template and cannot be combined.
We will help you edit the template if you're unsure on how to use Canva.
Please refer to our Edit My Invitation Template to place an additional order.
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.